1) What is an Organization?

An Organization is like your company inside BeeMessage.

When you create your account, you create an Organization. Inside it, you already get access to 1 Project, depending on your plan. The Free plan has some limitations.

✅ Everything that is billed is connected to the Organization: plan, add-ons, limits, and overages.

2) What is a Project?

A Project is a WhatsApp connection.
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Think of it this way: if the Organization is the company, the Project is like the WhatsApp number of a salesperson, department, or business unit.

Each Project represents 1 connected WhatsApp number, and inside it you organize:
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-The scheduled messages for that number
-The sequences it uses to communicate
-The tags, contacts, and routines for that Project

Bought a new Project? It becomes another number, or another connection, inside the same Organization.

3) How do users, contacts, and overages work?

Some limits and add-ons also belong to the Organization, for example:

-Additional users, meaning people with access to the system
-Additional contacts, when you exceed your plan limit

In other words: you purchase for the Organization and then distribute usage across your Projects.

Quick example:

If your Organization has 5 users, you can distribute those users across your Projects, meaning multiple numbers, in whatever way makes sense for your operation.

4) What if I have more than one Organization?

Each Organization is separate, as if they were different companies.

So:
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-Purchased Projects belong to a specific Organization
-Add-ons and overages, such as users or contacts, also belong to a specific Organization

If you have 2 Organizations, you’ll choose which one that Project or add-on will be active in.